Website: Sydney Storyteller

1. Introduction

Sydney Storyteller (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, make an enquiry, book our services, or interact with us.

By using this website, you agree to the practices outlined in this Privacy Policy.

2. Information We Collect

We may collect personal information including:

Personal Information You Provide

• Full name
• Email address
• Phone number
• Event details (date, venue, event type, multiple event dates)
• Billing or payment information (where applicable)
• Social media handles (if relevant for tagging or content delivery)
• Information submitted through enquiry or booking forms

Automatically Collected Information

When you visit our website, we may collect:

• IP address
• Device and browser information
• Website usage information
• Referring websites or search activity
• Cookies and analytics data

3. How We Collect Information

We collect personal information when you:

• Submit an enquiry form
• Book our services
• Contact us via email, phone, website, or social media
• Subscribe to updates or marketing communications
• Browse our website

We may also collect information during consultations or communications relating to your wedding or event.

4. How We Use Your Information

We use your information to:

• Respond to enquiries and booking requests
• Deliver wedding and event content creation services
• Manage schedules, bookings, travel, and service coordination
• Deliver photos, videos, reels, or digital media
• Process payments and invoices
• Improve website functionality and customer experience
• Send promotional communications where consent is provided
• Meet legal or regulatory obligations

5. Media, Content & Consent

As part of our services, we may capture photos, videos, behind-the-scenes footage, and social media content during events.

Unless otherwise agreed in writing, Sydney Storyteller may use selected event content for:

• Portfolio and website showcases
• Social media promotion
• Marketing materials
• Promotional campaigns

If you prefer your content not to be shared publicly, please notify us in writing before your event.

6. Cookies & Website Analytics

Our website may use cookies and analytics services to:

• Improve website performance
• Understand visitor behaviour
• Improve customer experience
• Support marketing and advertising campaigns

You may disable cookies through your browser settings, although some website functions may be affected.

7. Disclosure of Personal Information

We may share information with:

• Team members, contractors, or content creators working on your event
• Cloud storage and file-sharing providers (e.g., digital media delivery systems)
• Website hosting providers and IT support services
• Payment processors or invoicing systems
• Legal or regulatory authorities where required by law

We do not sell your personal information.

8. Storage & Security

We take reasonable measures to protect personal information from:

• Loss
• Misuse
• Unauthorised access
• Disclosure or alteration

However, no electronic storage or transmission method can be guaranteed completely secure.

9. Retention of Information

We retain personal information only for as long as reasonably necessary to:

• Provide services
• Deliver content and files
• Meet accounting and legal obligations
• Resolve disputes or contractual matters

10. Access & Correction

You may request access to or correction of personal information we hold about you by contacting us.

11. Marketing Communications

Where consent has been given, we may send promotional updates, offers, or service announcements.

You may unsubscribe at any time.

12. Third-Party Links

This website may contain links to third-party websites or platforms. We are not responsible for their privacy practices or content.

13. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be published on this page with an updated effective date.

14. Contact Us

Sydney Storyteller
Website: Sydney Storyteller Website
Email: info@sydneystoryteller.com.au
Phone: +61 450 849 173